For Sellers

Seller Protection
When someone buys your item on Tack Box, we hold the payment until either you get confirmation from the buyer or three days after the item is marked delivered — whichever comes first. Once that happens, the money moves from Pending to Available, and you can cash it out (as long as your banking/account details are set up). If there’s a dispute about the condition of the item, we’ll handle it using our dispute system. Note: if tracking shows the package was delivered, we consider it delivered, even if the buyer says otherwise. Keeping all communication in-app helps protect you. Payments are handled securely.

How Do I Get Paid?
After your item is sold, the payment settles in your Seller Dashboard. It goes from Pending to Available either when the buyer confirms receipt or automatically 3 days post-delivery. Once available, you can withdraw it, provided your banking info is entered correctly.

What Fees Apply?
A small service fee is deducted from each sale to cover payment processing, platform maintenance. We collect 20% of the sale.

How Should I Pack My Item?
Make sure your item is well-protected for shipping. Use sturdy packaging, padding, and secure sealing. Attach a clear shipping label and include tracking so both you and the buyer can monitor delivery.

Listing & Managing Items

To bundle items, you can group multiple products together in one listing.

You can re-list items that didn’t sell.

You can remove listings at any time.

If someone requests photos, you can send them extra pictures via the app.

Describe any defects or wear clearly — it’s your responsibility to disclose the item’s condition.

If tracking says delivery happened but the buyer says they didn’t get it, we look at the tracking first. (not sure if this section is accurate for the app)

Shipping

Shipping costs are calculated based on the seller’s chosen carrier/rates and the buyer’s location at checkout.

Disputes & Refunds

If a buyer starts a dispute, we’ll guide both sides through the process.

You may need to issue a refund if agreed or required (depending on the nature of the issue).

Cashing Out

You must be of sufficient age to cash out (according to legal requirements).

We may require verifying your identity (e.g. certain documents or SSN, depending on location) to comply with financial regulations.

Once you request a cash-out, processing can take a few business days to reach your bank.

If you need to update your banking info, you can do so in your account dashboard.

If you don’t see your payout, check that your bank info is correct and there are no holds.

For Buyers

Trial & Refunds (for Saddles or Applicable Items)

Some sellers offer a trial period if they choose “Accept Returns” when listing the saddle/gear.

Trial is usually five days after you receive the item.

You must initiate return shipping by the last day of that trial window, and communicate with the seller about return address and carrier.

If paying via certain payment plans, extra processing fees may apply.

Saddles shipped internationally usually do not have trial periods — international sales are often final.

Return shipping is generally the buyer’s responsibility, unless the seller agrees otherwise.

The item must be returned in the same condition it was sent for a full refund. It’s wise to use signature-required delivery and insurance.

Buyer Protection

We’ll give you a full refund if the item never ships, is significantly different than described, or arrives damaged.

Keep all communications and payments within Tack Box to ensure protection.

After delivery, you have 3 days to open a dispute if there’s a problem.

Payment Security

Your payment info is secure. We use industry-standard services for processing — they’re PCI-compliant.

Refund Policy

If what you receive is damaged or not as advertised, you can either get a full refund (if you return it), or negotiate a partial refund with the seller.

Opens a dispute through the order page (“Not satisfied”) and explain the issue.

Must file disputes within 3 days after delivery.

Some items may be listed as final sale (no returns or exchange); check the seller’s policy before purchase.

Making a Purchase / Payment Methods

When you find something you like, follow the prompts to buy.

Accepted payment methods include major credit/debit cards, possibly payment services (depending on region).

If payment fails, you’ll receive guidance or prompts on what to try (check card details, funds, etc.).

If an Order Never Ships / Other Problems

If seller accepts your offer but never ships, you can open a dispute.

We monitor tracking information and transaction status to help resolve issues.